Shipping & Returns
Postage and Shipping Information
Retail Customers: Orders placed before 12pm AEST on business days, will receive same day* dispatch. If orders are placed after 12pm AEST they will ship the next Business Day*.
Trade & Wholesale Customers: If you have a business registed with us orders can take up to 2 Business days* before they are dispatched.
Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time, deliveries are made between 8am and 5.30pm Monday to Friday. Once your order is dispatched from our warehouse and is with the third party courier company we have no control of external issues that may arise, we will do our best to find out as much information as possible regarding your delivery however we will not be held liable if the delivery is late. Once your order has been shipped from our warehouse the delivery time is approximately:
- On the Eastern Seaboard (Sydney, Brisbane, Melbourne) within 1-2 business days
- In NT, SA, TAS, WA and other remote locations within 3-7 business days
- PLEASE NOTE: Expect a possible extra business day delay on deliveries, leading up to and around the holiday period and long weekends.
Once your order ships you should receive a confirmation email with tracking information so you can track it online and get an up to date ETA from our courier.
Unfortunately our Couriers cannot deliver to PO BOXES, so please ensure you supply us with a physical delivery address.
Pick up/Click & Collect orders will be ready approx. 1-2 Business Days after your order is placed, you should receive email notification when your order is ready to collect but if you are unsure if your order is ready or not please contact the store for confirmation prior to coming in. If you place your order AFTER 12pm AEST on Friday afternoon your pick up order will NOT be ready until at least the following Monday, in this instance please contact local store for alternate options..
AUTHORITY TO LEAVE: If you select "Yes, I authorise delivery to be left at my unattended address" you are giving the consent for your parcel to be left at the premises without obtaining a signature as proof of delivery. This option is to be selected at your own risk as we cannot take responsibility for the safety of your parcel once it has been left as requested.
NOTIFY OUT OF STOCK: Sometimes orders come in too quick and this results in items becoming unavailable after you have purchased them. Checking this box during checkout ensures you are notified if for some reason a product you purchased becomes unavailable, we will notify you prior to your order leaving our warehouse to discuss possible replacement options (if we don't hear back from you within 24 hours after we attempt to contact you, we will ship your order and refund you for the item that was out of stock). We strongly suggest you only tick this box if there is something on your order that you can't do without. We suggest you leave this box un-checked during checkout if you would like your order to be shipped regardless of any unavailable products to avoid delays with your order leaving our warehouse.
RETURN Item(s) need to be returned within 15 days of delivery/purchase, sealed and unused in its original packaging and condition. We cannot accept food products as a return unless the goods are faulty. For postal returns, you are responsible for safely packaging and posting your return to ensure we receive it back in resalable condition.
DAMAGED OR INCORRECT ITEMS RECEIVED If you receive damaged or incorrect items in your order, please notify us within 7 days of receiving your order. For damages we will require photos to be emailed to firstname.lastname@example.org clearly showing the damage. Once we have received these we will issue you a Credit to your account, a refund or re send the items out to you depending on what suits you best.
SALES TAXES We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
* Dispatch times may extend beyond the 1 - 2 Business days mentioned above during peak busy periods. Also if any of the following issues occur: Issue with Payment/Account, Delivery Address incorrect, PO Box supplied or Notify of Out Of Stock item ticked.