Delivery and Returns

Postage and Shipping Information Retail Customers: Orders placed before 12pm AEST will receive same day dispatch. If orders are placed after 12pm AEST they will ship the next Business Day. Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time, deliveries are made between 8am and 5.30pm Monday to Friday. Once your order is dispatched from our warehouse and is with the third party courier company we have no control of external issues that may arise, we will do our best to find out as much information as possible regarding your delivery however we will not be held liable if the delivery is late. Once your order has been shipped from our warehouse the delivery time is approximately:  

  • On the Eastern Seaboard (Sydney, Brisbane, Melbourne) within 1-2 business days
  • In NT, SA, TAS, WA and other remote locations within 3-7 business days

Once your order ships you should receive a confirmation email with tracking information so you can track it online and get an up to date ETA from our courier.

PLEASE NOTE: Pick up orders will be ready approx. 24 hours (allow 24-48 hours if you have a business registeded with us) after your order is placed, you should receive notification that your order is ready to collect but if you are unsure if your order is ready or not, please call before coming in to store.

Trade & Wholesale Customers: Orders can take up to 2 Business days before they are dispatched. Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time, deliveries are made between 8am and 5.30pm Monday to Friday. Once your order is dispatched from our warehouse and is with the third party courier company we have no control over external issues that may arise, we will do our best to find out as much information as possible regarding your delivery however we will not be held liable if the delivery is late. Once your order has been shipped from our warehouse the delivery time is approximately:  

  • On the Eastern Seaboard (Sydney, Brisbane, Melbourne) within 1-2 business days
  • In NT, SA, TAS, WA and other remote locations within 3-7 business days

Once your order ships you should receive a confirmation email with tracking information so you can track it online and get an up to date ETA from our courier.

IMPORTANT: AUTHORITY TO LEAVE If you select "I agree that my order can be left without signature" you are giving the consent for your parcel to be left at the premises without obtaining a signature as proof of delivery. This option is to be selected at your own risk as we cannot take responsibility for the safety of your parcel once it has been left as requested.

SALES TAXES We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

RETURNS Item(s) need to be returned within 15 days of delivery/purchase, sealed and unused in its original packaging and condition. We cannot accept food products as a return unless the goods are faulty. For postal returns, you are responsible for safely packaging and posting your return to ensure we receive it back in resalable condition.

DAMAGED OR INCORRECT ITEMS RECEIVED If you receive damaged or incorrect items in your order, please notify us within 7 days of receiving your order. For damages we will require photos to be emailed to sales@bakeboss.com.au clearly showing the damage. Once we have received these we will issue you a Credit to your account, a refund or re send the items out to you depending on what suits you best.